At Second Youth Concierge, LLC, your trust and confidence are highly valued. Ensuring the privacy and confidentiality of your information is our priority.

Important Notice About Client Information

We want you to understand what information we collect and how we use it. Every client’s personal information is handled with care and confidentiality. Below, we outline the procedures we use to protect client information and explain how we obtain and use it.

Consumer Privacy Notice

This notice explains:

• The kind of information we collect
• Who we share it with
• How it is protected

It applies to consumers utilizing our services. Examples provided throughout are for illustration purposes only and are not exhaustive.

Categories of Information We May Collect

We collect the following information to evaluate a transaction initiated with us:

• Information from applications (submitted online or in person) and other communications (oral, written, or electronic), such as your name, address, and financial responsibility.
• Details about your transactions or relationships with us, including balances and payment history.
• Information received from persons providing services related to your care, such as family members, caregivers, legal counsel, or others involved in your services.
• Authorizations you provide, such as medical releases or direct debit payment consents to Second Youth Concierge, LLC.
• Information obtained from others to verify the information you provide.

Disclosure of Information to Third Parties

We do not disclose information about our clients or former clients to third parties, except as required by law. If our relationship becomes inactive, we continue to uphold privacy protections as outlined in this notice. Since this is our policy, no additional action is required to request that your information not be shared.

However, we may disclose information outside of Second Youth Concierge, LLC under these circumstances:

• For fraud, security, or risk control.
• To complete a transaction initiated by you, such as verifying care needs or conditions.
• To resolve disputes or inquiries about your account.
• With your consent or at your direction.
• When legally required, such as through court orders, subpoenas, or government investigations.
• When necessary to service your account or as permitted/required by law.

Our Security Procedures

We maintain physical, electronic, and procedural safeguards to protect client information.

Additional Privacy Protections

In some states, there may be additional privacy protections under state law. We comply with applicable state and federal laws regarding your personal information.

Our Commitment

We remain dedicated to protecting your privacy. If you have any questions about this notice, please contact us during business hours (8:30 A.M. – 5:00 P.M. Eastern Standard Time) on weekdays.