Terms of Use
1. Acceptance of Terms
By accessing or using the Second Youth Concierge website or subscribing to any of our care services, you agree to be bound by these Terms of Use. If you do not agree, you must discontinue use of our website and services.
2. Scope of Services
Second Youth Concierge provides non-medical in-home senior concierge assistance in the Greater Charlotte Area and Mecklenburg County, NC. Services include personal hygiene assistance, meal preparation, medication organization, administrative support, transportation escort, and companionship.
3. Non-Medical Disclaimer — Critical
⚠️ Important: Second Youth Concierge is NOT a licensed medical provider. We do not provide medical care, clinical treatment, medical diagnoses, prescription services, wound care, injections, or any medically regulated service. For medical emergencies, call 911 immediately.
4. Eligibility & Service Area
Our services are available to individuals located within our active service area in the Greater Charlotte Area and Mecklenburg County, NC. By purchasing a plan, you represent that you are at least 18 years of age (or an authorized family representative) and that the care recipient resides within our active service area.
5. Payments, Billing & Plans
All service plans are billed monthly. Payments are processed securely through Stripe, Inc. A digital Client Agreement is automatically delivered to your email upon payment confirmation. Second Youth Concierge does not store payment card data — all financial data is handled by Stripe.
6. Cancellation & Refund Policy
Clients may cancel their monthly plan at any time by providing written notice. Cancellations submitted before the next billing date take effect at the end of the current billing period. Refunds are issued at the sole discretion of Second Youth Concierge. We do not offer prorated refunds for partial months of service.
If Second Youth Concierge is unable to fulfill scheduled services due to circumstances on our end, a prorated credit or refund may be applied to the following billing cycle.
7. Limitation of Liability
To the fullest extent permitted by law, Second Youth Concierge and its owners, employees, and agents shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of our website or services. Our total liability shall not exceed the total amount paid in the 30 days preceding any claim.
8. Governing Law
These Terms of Use are governed by the laws of the State of North Carolina. Any disputes shall be resolved in the appropriate courts of Mecklenburg County, North Carolina.